I'm a product leader with 8+ years of experience driving digital transformation and innovation, currently a Lead Digital Technical Product Manager at USAA. I hold 33 patents issued by the USPTO across AI, machine learning, and NLP — including AI-powered fraud detection and personalized CAPTCHAs.
I've led a multi-year $10M+ enterprise digital transformation program and delivered $12M+ in measurable savings by turning ambiguous technical challenges into executable roadmaps. Lately, I'm focused on applied generative AI — building personalized learning systems, intelligent content platforms, and automated tools with the OpenAI and Claude APIs.
MISM from BYU's Marriott School, SAFe PM/PO trained, and a Gallup Certified Strengths Coach. Based in Raleigh, NC.